Aircall has acquired Piper AI, adding revenue intelligence and sales workflow automation to its customer communications platform. The deal moves the company further into sales-related customer conversations. Sales teams often juggle separate tools for calls, CRM records, follow-ups, and deal management, and Aircall is betting more of that work can happen in one connected system. What Piper brings to the platform Piper AI is a revenue intelligence and workflow orchestration company that collects sales activity from multiple channels and organizes it for sales teams. Customer interactions can be captured across calls, video meetings, email, messaging, WhatsApp, and field activity. From there, the system can organize those interactions into CRM updates, deal scoring, pipeline risk signals, and automated workflows. Past customer interactions can also become searchable, allowing teams to query pipeline information drawn from real sales conversations. Sales qualification frameworks such as MEDDIC, BANT, and SPICED are supported across customer touchpoints, giving teams a more consistent way to evaluate deal status beyond individual calls. Piper’s Spain-based team will join Aircall as part of the deal. Aircall’s …