Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The key difference between predictive and progressive dialers is how they start a call. A predictive dialer dials several numbers simultaneously, assigning each rep a number as soon as they end the previous call. A progressive dialer only dials one number at a time, which gives the rep time to research the potential client who will pick up the phone. In this post, we’ll cover the vital advantages and tradeoffs that come with using both dialers. Plus, we’ll look at alternative types of call center dialers, if neither a predictive or progressive dialer sounds like the right fit for your business. Both types of dialers are available with the leading business phone services and call center software. Typically, auto dialing capabilities are available as an add-on feature. You may …