East Champaran District Consumer Disputes Redressal Commission, holding Nissan and its associated dealers guilty of deficiency in service, has directed the refund of Rs 10.82 lakh with interest to a man who purchased a Nissan Evalia car, spending over Rs 11 lakh in 2014, which sat stranded in a company workshop for nearly eight years after its engine failed despite being covered under an extended warranty. Commission president Girish Mishra and member Sanjeev Kumar were hearing a consumer complaint filed by Raxaul resident, one Kamal Kumar Sarraf, against Nissan Motor India, its dealer network and associated service centres over alleged failure to honour warranty commitments and repair his vehicle. “Since the complainant’s vehicle suffered engine failure within the mileage limit covered under the extended warranty, the responsibility for carrying out repairs rested with the opposite parties. Their conduct amounts to a deficiency in service,” the commission said on June 11. Representatives of Nissan and some of the opposite parties denied the allegations and argued that the complaint was not maintainable. (Image generated using AI) Car …