`No airline will cause hardship to passengers`, says Aviation Minister Naidu
Civil Aviation Minister Ram Mohan Naidu on Tuesday assured the Lok Sabha that no airline, however large, will be permitted to cause hardship to passengers through planning failures and non-compliance with regulations. While speaking in the Lower House during the Parliament`s Winter Session, Naidu asserted, “Strict and appropriate action will be taken against IndiGo for the flight disruptions that have affected passengers across the country.” He further said that the Directorate General of Civil Aviation (DGCA) has already issued notices to IndiGo and that the airline is being held fully accountable for the chaos caused by its internal crew-rostering failures. Naidu, while hinting that IndiGo flight schedules are now slowly stabilising and all other airlines continue to operate smoothly across the country, said, “IndiGo was ordered to issue refunds promptly, and more than Rs 750 crore has already reached passengers.” The minister further asserted that airports across the country are reporting normal conditions, with no crowding or distress. While speaking about passengers facing issues over refunds, baggage and reschedules, Naidu emphasised, “Refunds, baggage tracing and …



