All posts tagged: hosted voip

Worried About VoIP Security and Encryption? We Aren’t

Worried About VoIP Security and Encryption? We Aren’t

Published by Webster

Any modern business using a Voice over Internet Protocol (VoIP) phone system knows that maintaining security is essential for confidentiality, customer trust, and regulation compliance. Industries like healthcare, for example, have strict regulations governing communications, and HIPAA-compliant VoIP providers offer security, privacy, and access management tools to help companies follow these regulations — even when employees access the network from far away places. Meanwhile, poor encryption and security can also affect your bottom line, as scammers and fraudsters will find ways to exploit weaknesses to commit VoIP fraud on unsecured phone systems. Toll fraud works by hijacking a company’s phone system to make artificial and high-volume long-distance calls. The owner of the system gets charged for these calls (often without noticing), and then fraudsters are given a share of the revenue from colluding carrier services. Along with toll fraud, there are many other vulnerabilities of VoIP systems — but if you are using one of the best business phone services, your vendor is going to take over the challenging parts of VoIP security and encryption. …

A Virtual Switchboard Is Ideal for the Remote Office

A Virtual Switchboard Is Ideal for the Remote Office

Published by Webster

In the early days of the Public Switched Telephone Network (PSTN), every call that came buzzing along those traditional copper wires had to be routed through a switchboard. And despite how switchboards were literally just boards covered with sockets, they played a key role in developing the phone communications system we use today. Back then, however, any calls you wanted to make required informing a switchboard operator of your intended destination before they would manually patch you through. Now, by combining with future-ready Voice over Internet Protocol (VoIP) phone systems, a virtual switchboard can drive and regulate the process of connecting callers to everything from other people to pre-recorded resources and live AI assistants. This makes virtual switchboards an ideal solution for remote businesses with geographically dispersed teams, as they provide a cost-effective means to simplify and streamline the transition from legacy technology to a more modern business phone service. 1 CloudTalk Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features 24/7 Customer …

Why the Rate Center Matters When You Buy or Port Numbers

Why the Rate Center Matters When You Buy or Port Numbers

Published by Webster

A rate center is a particular geographic area that’s crucial for businesses relying on phone services, whether they’re using traditional PSTN (Public Switched Telephone Network) or making calls over the internet with VoIP (Voice over Internet Protocol). These centers outline the rules for local calling, billing, and assigning phone numbers. Essentially, they determine whether a call is local or long-distance based on its origin. By familiarizing yourself with rate centers, you may be able to choose your phone numbers more thoughtfully. Essentially, you can use this knowledge to ensure your business appears local and accessible to customers, which means they’re more likely to want to work with you. It also prevents your customers from facing long-distance charges, which is especially important if your business involves regular phone interactions. By strategically aligning your communication channels with customer needs, you can simultaneously make your customers happier while reducing costs on both sides of the phone call. Understanding rate centers Rate centers are particular areas that help phone companies figure out how to organize and charge for calls. …

Can You Replicate a Key Phone System In the Cloud?

Can You Replicate a Key Phone System In the Cloud?

Published by Webster

Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re often used by small to medium-sized offices. They have a dial pad and special buttons that let users route calls to other extensions or access features like hold or transfer. A key phone system has been ideal for companies with employees who need to be reachable at their desk and behind the counter. These systems are easy to manage compared to a traditional PBX — and excel at the core competencies of a basic phone system. But as equipment ages and more flexible, scalable, and cost-effective solutions hit the market, many businesses are upgrading their landline to VoIP (Voice over Internet Protocol). 1 CloudTalk Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features 24/7 Customer Support, Call Management/Monitoring, Contact Center, and more Why it’s hard to let go of your existing system For many businesses, this trusty technology has been the silent backbone …

How to Run a VoIP Speed Test for Free (3 Ways)

How to Run a VoIP Speed Test for Free (3 Ways)

Published by Webster

A VoIP speed test measures the performance of an internet connection to see if it can handle internet-based communications. These tests simulate data transmissions of a VoIP call from your network, typically measuring latency, jitter, upload speed, and download speed. When tested together, these results can give you a strong sense of what calls will be like for your team. Whether you’re interested in installing a VoIP system, making network changes, or troubleshooting an issue, a speed test takes less than 30 seconds. 1 CloudTalk Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features 24/7 Customer Support, Call Management/Monitoring, Contact Center, and more Three free VoIP speed test options There are dozens of free speed tests out there. These three are some of the best because they come from reputable business phone services. I encourage you to try all three — you can explore other free options as well. 1. RingCentral’s free VoIP speed test RingCentral is one of the best business communication …