Woman’s papers ‘illegally’ retained post loan closure, bank manager to pay Rs 2.5 lakh | Legal News
6 min readNew DelhiJul 7, 2026 09:00 AM IST A consumer commission in Kerala recently held a manager working in Federal Bank’s Pudunagaram branch liable for deficiency in service after it retained a woman’s property documents for nearly 16 months after the closure of her relevant loan accounts, and directed it to pay Rs 2.5 lakh as compensation. President Vinay Menon V, along with members Vidya A and Krishnankutty N K, was hearing the complaint filed by Shabina M A, who alleged that the Federal Bank continued to retain her property documents despite there being no requirement to keep them as security. “After closure of ODCC 12575500472698 on 22/03/2023, the 1st opposite party (OP) (Federal Bank) retained the title deeds for nearly one year and four months. This delay is not explained by the opposite parties. When no explanations are forthcoming as to the retention of title deeds, we can only resort to a presumption that such retention was arbitrary and illegal,” the June 29 order read. Two loans, documents withheld It was claimed by …








