‘No denying we erred’: Indigo chairman says airline will examine every aspect of flight disruptions
With IndiGo facing large-scale flight cancellations over the past week, the company’s chairman Vikram Singh Mehta has assured that its Board would examine every aspect of the recent disruption. “Last week’s events are a blemish on this airline’s pristine, clean record,” IndiGo chairman Vikram Singh Mehta said(X/ @IndiGo6E) In a video message posted to the IndiGo’s official X handle, Mehta said the airline’s Board had also decided to take the assistance of external technical experts. These experts will work with the company’s management and help determine the root causes for the disruptions, which would later be followed by “corrective action”, he said. While apologising for the flight cancellations and delays, Mehta said, “Thousands of our passengers were left stranded. Many missed important family events, business commitments, medical appointments and international connections. Baggage was delayed or misdirected. I know how much distress this has caused.” Speaking about the criticism faced by the airline, Mehta acknowledged that they had “let (passengers) down.” ₹39,000?’: What Delhi HC said on IndiGo ‘crisis’”>Also Read | ‘How can a ticket cost …
