All posts tagged: irctc

IRCTC website to be revamped by July 15 after student flags glitches

IRCTC website to be revamped by July 15 after student flags glitches

Published by Webster

Union Railway Minister Ashwini Vaishnaw has announced that a revamped IRCTC website will be launched by Monday, following feedback from a student who highlighted persistent issues with CAPTCHA verification and website performance. The decision was taken during an interactive session with students at the Malaviya National Institute of Technology (MNIT), Jaipur, where a student raised concerns about recurring glitches and delays on the railway ticketing platform. Taking immediate note of the feedback, Vaishnaw directed officials to undertake a comprehensive overhaul of the website within 30 days to improve user experience and system efficiency. In a follow-up move, senior Railway Board officials, including the Chairman and CEO of the Railway Board, held a video conference with the student to gather detailed inputs and suggestions regarding the proposed redesign and functionality improvements. The student later shared his experience on the social media platform X, thanking the minister and railway authorities for their swift response. “Thank you, Ashwini Vaishnaw, for addressing issues regarding CAPTCHA and the IRCTC official website. The Railway Board followed up the next day to …

IRCTC launches crackdown on unauthorised e-catering operators

IRCTC launches crackdown on unauthorised e-catering operators

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The Indian Railway Catering and Tourism Corporation (IRCTC) has launched a nationwide crackdown on unauthorised e-catering operators allegedly offering food delivery services to railway passengers without approval, officials said. The move is aimed at protecting passengers from food safety risks, cyber fraud and financial losses linked to unauthorised websites and mobile applications that misuse IRCTC`s branding and services, an official statement said. IRCTC said it has initiated legal and criminal proceedings against several operators found to be offering unauthorised food delivery services on the Indian Railways network. According to IRCTC, a legal notice was first issued to non-compliant operators on 18 February 2026. This was followed by official criminal complaints filed on 16 March and 11 April 2026. The organisation stated that action has been initiated against several websites allegedly involved in unauthorised railway food delivery activities, including RailRestro, RailMitra, TravelKhana, TrainsCafe, DibRail, RailFood, ComeSum, TravelerFood, FoodOnTrack.in, eCatering.app, KhanaOnline, TrainWay, RailMeal and TrainMenu. IRCTC highlighted several risks associated with unauthorised e-catering services. The corporation warned that meals supplied through such platforms may originate from unregulated …

IRCTC delivers 58 crore meals a year, handles 18 lakh daily tickets with AI, digital transformation

IRCTC delivers 58 crore meals a year, handles 18 lakh daily tickets with AI, digital transformation

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State-owned Navratna PSU Indian Railway Catering and Tourism Corporation (IRCTC) has expanded its digital and AI-driven operations across catering, ticketing and passenger services, handling massive passenger volumes and strengthening automation across key railway functions.  rn The PSU manages catering services in more than 1,400 trains, including premium services such as Vande Bharat Express, Rajdhani Express, Shatabdi Express, Duronto Express, Tejas Express and Gatiman Express, as per data. Disclaimer: We do not own any of the content, ideas, images, or text presented here. All rights belong to their respective owners. For more information and to view the original source, please visit the following link: Source link

IRCTC sets new records in online ticket booking, blocks 3 crore suspicious IDs in 2025-26

IRCTC sets new records in online ticket booking, blocks 3 crore suspicious IDs in 2025-26

Published by Parlour News

New Delhi: The Indian Railway Catering and Tourism Corporation (IRCTC) intensified its anti-fraud and cybersecurity initiatives during the year to ensure genuine passengers receive fair access to ticket bookings and to curb misuse of the system. IRCTC booked an average of 14.53 lakh tickets per day during 2025-26. (PTI) As part of these efforts, IRCTC informed that the corporation deactivated 3.03 crore suspicious user IDs in 2025. It also intercepted substantial volumes of malicious online traffic on a regular basis, helping safeguard the integrity of the ticketing system. In its official data, IRCTC said that in coordination with law enforcement agencies, 501 complaints were lodged on the National Cyber Crime Portal pertaining to 4.18 lakh suspicious PNRs. Additionally, 6.05 crore suspicious user IDs were placed under revalidation to verify their authenticity and prevent misuse. IRCTC also took action against fraudulent digital identities by blocking 13,343 suspicious email domains during the year. It is informed that to provide a level playing field during high-traffic windows (such as Tatkal bookings), IRCTC uses AI/ML to detect and neutralise …

‘Highly objectionable’: FSSAI issues notice to IRCTC over viral video of utensils being ‘washed’ in train toilet

‘Highly objectionable’: FSSAI issues notice to IRCTC over viral video of utensils being ‘washed’ in train toilet

Published by Parlour News

Food regulator FSSAI on Thursday reportedly issued a notice to the Indian Railway Catering and Tourism Corporation Ltd (IRCTC) after taking suo motu cognizance of a viral social media video that allegedly showed railway catering staff washing utensils inside the toilet area of a moving train. The Food Safety and Standards Authority of India (FSSAI) termed the act, if true, objectionable as it could lead to food contamination, they added. The Food Safety and Standards Authority of India (FSSAI) termed the act, if true, objectionable as it could lead to food contamination, news agency PTI reported. The video allegedly showed food plates and cutlery stored in crates next to the toilet area inside the H1 coach of the 12223 Duronto Express during lunch service. IRCTC staff were also purportedly seen handling the items in the footage shared on social media. FSSAI served a notice to IRCTC citing the social media video, in which utensils were allegedly being washed inside the toilet premises of a train, PTI reported, citing a source. Also Read | ‘That is …

Rail Neer scam: CIC pulls up IRCTC for denying RTI data on disclosure of CBI, ED cases in tenders

Rail Neer scam: CIC pulls up IRCTC for denying RTI data on disclosure of CBI, ED cases in tenders

Published by Parlour News

The Rail Neer ‘scam’ was a 2015 corruption case investigated by the CBI, in which private catering companies supplied cheap bottled water instead of the mandated ‘Rail Neer’ on premium trains (Rajdhani and Shatabdi), causing the Indian Railways a loss of about ₹19.5 crore. File | Photo Credit: The Hindu The Central Information Commission (CIC) has pulled up the IRCTC, the catering arm of the Indian Railways, over the denial of information on an RTI plea seeking to know if companies bidding for railway tenders had disclosed their alleged links to the Rail Neer ‘scam’ and related cases probed by central agencies. The RTI applicant had asked the Indian Railway Catering and Tourism Corporation (IRCTC) if the bidders clearly mentioned the CBI or ED cases against their names, if any, in their tender documents. The Rail Neer ‘scam’ was a 2015 corruption case investigated by the CBI, in which private catering companies supplied cheap bottled water instead of the mandated ‘Rail Neer’ on premium trains (Rajdhani and Shatabdi), causing the Indian Railways a loss of about …

Worms in Vande Bharat meal: Railways penalises IRCTC, vendor

Worms in Vande Bharat meal: Railways penalises IRCTC, vendor

Published by Parlour News

3 min readNew DelhiUpdated: Mar 26, 2026 12:03 PM IST The Ministry of Railways has taken action against IRCTC and a catering vendor after a video capturing worms in food served on a Vande Bharat Express was widely circulated on social media. The ministry imposed Rs 10 lakh and Rs 50 lakh penalties on IRCTC and the service provider, respectively. In the viral video, a passenger is seen confronting the staff after spotting live worms in his meal. The attendant initially dismisses the complaint, claiming the visible particles were saffron. Responding to the incident, the ministry stated that the issue occurred on train number 21896 (Patna–Tatanagar Vande Bharat Express) on March 15. “The complaint regarding food quality raised by a passenger… has been taken seriously,” the statement said. It further highlighted the penalties imposed. “Action taken – IRCTC has been penalised Rs 10 lakh, the service provider has been penalised with Rs 50 lakh, and ordered to terminate the contract. Passenger safety and quality remain our top priority.” See the post here: The complaint regarding …

Over 3 crore fake accounts removed from IRCTC portal: Ashwini Vaishnaw

Over 3 crore fake accounts removed from IRCTC portal: Ashwini Vaishnaw

Published by Webster

Railway Minister Ashwini Vaishnaw on Wednesday informed the Lok Sabha that more than three crore fake user accounts have been removed from the IRCTC portal as part of a major crackdown on ticket touts and fraudulent bookings, reported news agency PTI. The move is aimed at ensuring fair access to railway tickets for genuine passengers and curbing illegal practices that often lead to artificial scarcity. Crackdown on Touts to Ensure Fair Ticket Access Responding to questions during the Question Hour, Vaishnaw said the removal of fake accounts has significantly helped in reducing the influence of touts who exploit the system to block tickets and resell them at higher prices, reported PTI. He emphasised that these measures are ensuring that genuine passengers now have better access to tickets, particularly during high-demand periods. Majority of Seats in Non-AC Categories Highlighting affordability, the minister noted that a large portion of railway capacity is focused on non-AC travel. Around 78 per cent of seats are in non-air-conditioned categories, while nearly 70 per cent of coaches are general and sleeper …

IRCTC announces 11-day Australia tour at Rs 3.9 lakh per person

IRCTC announces 11-day Australia tour at Rs 3.9 lakh per person

Published by Webster

The Indian Railway Catering and Tourism Corporation (IRCTC), West Zone, has unveiled an international tour package, “Astonishing Australia”. The tour package announced by IRCTC offers Indian travellers a comprehensive and hassle-free way to explore Australia’s top destinations. The tour package is scheduled for 10 nights and 11 days, with departure from Mumbai on May 5, 2026, and return on May 16, 2026.  As per IRCTC, the itinerary includes visits to prominent Australian cities such as Melbourne, Cairns, the Gold Coast, and Sydney, promising a mix of scenic landscapes, adventure activities, and vibrant urban experiences. IRCTC announces Australia tour package at Rs 3,90,000 IRCTC Group General Manager (West Zone), Gaurav Jha, said, “The package is priced at Rs 3,90,000 per person on a twin-sharing basis and is designed to offer a seamless travel experience with all major services included.” The package covers return international airfare from Mumbai to Melbourne and Sydney to Mumbai, along with internal flights between Melbourne, Cairns, Brisbane, and Sydney.  The official statement also noted that travellers will be accommodated in a 4-star …

IRCTC launches 12-night Europe tour from Mumbai, packages start at Rs 4.13 lakh

IRCTC launches 12-night Europe tour from Mumbai, packages start at Rs 4.13 lakh

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The Indian Railway Catering and Tourism Corporation (IRCTC) has announced an exclusive MOSD Europe Tour Package from Mumbai, offering travellers an opportunity to explore several iconic destinations across Europe in a single itinerary. The 12 nights and 13 days tour will depart from Mumbai on April 26, 2026, and return on May 8, 2026. The package is priced starting from Rs 4,13,000 per person, offering a comprehensive international travel experience. The tour is being organised by IRCTC’s West Zone office in Mumbai, which will act as the nodal centre for coordinating and managing the tour operations. 70–80 travellers expected to join international tour Officials said around 70 to 80 passengers from across India are expected to participate in the specially curated international travel package. The tour aims to provide a convenient and well-organised travel experience, combining sightseeing, accommodation and guided tours across some of Europe’s most popular destinations. Tour to cover major European cities The MOSD Europe tour will include visits to several prominent European cities such as Paris, Brussels, Amsterdam, Cologne, Mannheim, Zurich, Innsbruck, …