Interactive Voice Response (IVR) is a wonderful tool that helps businesses and their customers get more done in less time. Because people share sensitive data over the system — personal information, patient information, credit card numbers, and so on — IVR compliance is a nontrivial consideration. The most impactful IVR regulations come from the Payment Card Industry Data Security Standard (PCI DSS) and the Telephone Consumer Protection Act (TCPA), but there are others. I’ll cover everything you need to know about IVR compliance in this post and provide tips for finding vendors that offer the features you need to minimize your regulatory burden and simplify compliance. 1 CloudTalk Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features 24/7 Customer Support, Call Management/Monitoring, Contact Center, and more Managing risk with IVR compliance When it comes to IVRs, several compliance risks are associated with the use of tools that automate functions for boosting revenue — such as collecting payments and scheduling callbacks with prospective or …