The State Consumer Disputes Redressal Commission of Chandigarh has directed a dealer of BMW India in Chandigarh to pay Rs 5.42 lakh charged for repairs/replacement of defective parts of a BMW car. The State Commission modified the order of the District Commission, and dismissed the appeal of BMW India and its dealership Krishna Automobiles. In his complaint at the District Commission, Pawan Kumar Goel of Panchkula stated that he purchased a BMW 730 LD car from the authorised dealer (Krishna Automobiles). “I have been using the vehicle for eight years, covering nearly 60,000 kilometres. But for the past four years, I have been facing significant maintenance issues,” Goel said. As per Goel’s complaint, on July 6, 2016, Krishna Automobiles sent him an extended warranty package via email, described as the BSI Plus and Extended Warranty Package. Convinced by the offer, Goel paid Rs 3,74,379 for the warranty extension. On May 16, 2020, the complainant reported a rear suspension issue. Following this, the vehicle was inspected at the dealership’s service centre, where it was determined that …