After flight delays and cancellations, IndiGo passengers grapple with another crisis — missing luggage | Delhi News
Akash Chauhan rushed to the ‘Lost Property’ counter at Delhi’s Indira Gandhi International (IGI) Airport on Tuesday. Handing over a white paper to the officials seated inside, he said, “My brother-in-law’s baggage went missing on December 6. He has asked me to collect it.” A lawyer from Ahmedabad, the 35-year-old said he was sent to multiple counters after being told the luggage had “likely been transferred”. “My brother-in-law was travelling to Ahmedabad from Delhi. His baggage was left behind in the entire [IndiGo] chaos… I have my flight at 8 pm from another terminal, I don’t know what to do.” “These people do not understand the problem. There is no support and guidance. I have been running from one counter to another… I cannot miss another flight,” he added. Over a week after India’s aviation sector saw massive disruptions as IndiGo cancelled scores of flights on a daily basis, Delhi’s Airport Terminal 1 was still grappling with luggage left behind amid the chaos. Several passengers who flew into Delhi have alleged unresponsive helpdesks, and delays …
