5 min readNew DelhiJul 16, 2026 05:30 PM IST A shopper’s fight over a Rs 24.90 carry bag has cost Reliance Smart far more, with a Delhi consumer commission directing the retailer to refund the amount with interest and pay Rs 10,000 compensation for unfair trade practice. President Suresh Kumar Gupta and member Harshali Kaur of the South-West Delhi District Consumer Disputes Redressal Commission were hearing a complaint filed by one Anuradha Arya, who challenged the retailer’s decision to charge her for a cloth carry bag bearing the store’s own branding. “As per rules, no brand/retailer or shopkeeper can charge consumers for a paper/cloth carry bag having its logo. The shopkeeper/retailer should not treat consumers as their advertisement agents. The logo of the OP (opposite party: Reliance Smart or Reliance Retail Limited) on the carry bag amounts to promotion of their business. The OP cannot charge for the cloth carry bag once it carries the logo of OP,” the commission said on June 29. The ruling could have implications for shoppers who routinely pay extra …