How To Run a VoIP Quality Test and Improve Your MOS
A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on your network and uses key metrics to determine how calls would sound in different situations. It can help you understand whether your connection is strong enough before implementing a VoIP system and alert you to potential post deployment issues as well. Mean opinion score (MOS) is an industry standard metric for VoIP call quality — it’s a simple 1-5 rating system with 1 being the worst and 5 being the best. Anything above a 4 is sufficient and scores below 3.5 should be considered unacceptable. Below that range, users are more likely to experience mic echo, dropped calls, choppy or robotic sounds, and cutting out. This guide covers everything you need to know to perform VoIP tests and tweak settings to optimize for MOS. 1 CloudTalk Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features 24/7 Customer Support, Call Management/Monitoring, Contact Center, and …
