Last Updated:December 06, 2025, 23:45 IST Air India announced fare caps, fee waivers, extra staff and added flights to help stranded travellers amid nationwide disruptions, offering broad relief measures. An Air India flight (Image used for representation) In a major relief, Air India and Air India Express have introduced a one-time waiver on change and cancellation fees for eligible domestic bookings. Passengers who booked flights until December 4 for travel up to December 15, 2025 can either reschedule their journey without paying the rescheduling fee or cancel their ticket for a full refund, provided the change is made by December 8, 2025. A fare difference, if any, will still apply in case of rebooking. Both airlines said the waiver can be accessed through their 24×7 contact centres and through travel agents, said the airlines in an official statement. Air India Express passengers have an additional option of using chatbot Tia, available on WhatsApp (+91 63600 12345), the airline’s website, app and Facebook Messenger. This comes as IndiGo face a major crisis, cancelling over thousand flights …