The Local Self Government department (LSGD) has set up an Artificial Intelligence (AI)-enabled call centre which will provide round-the-clock information to the public. The call centre will be available at +914712525100. Minister for Local Self Governments M.B. Rajesh will launch the call centre at Mascot Hotel here at 2.30 p.m.

Through the call centre, information about the services available to the public from the department will be provided, in addition to resolution of various doubts regarding panchayat and municipality building regulations, panchayat license rules, and civil registration rules like birth, death, marriage.

The call centre system currently provided as part of K-Smart will be becoming completely virtual and AI-based through this project. The AI-based virtual assistant is being introduced under the name ‘Smarty’. The project is being implemented by the department in collaboration with the Information Kerala Mission and the start-up company Infologic Global Private Limited.