Last Updated:December 08, 2025, 18:00 IST

IndiGo said it helped stranded customers by arranging for over 9,500 hotel rooms and close to 10,000 cabs/buses between December 1 and 7

All cancellations in Monday’s schedule were executed yesterday, said IndiGo. (X File)

IndiGo on Monday operated 1,800 flights, up from Sunday’s 1,650, as its operational crisis entered the seventh day on Monday. The airline reported 90% on-time performance (OTP) across the entire network, up from 75% on Sunday.

The airline said its network was fully restored.

All cancellations in Monday’s schedule were executed yesterday, ensuring advance notifications being sent to customers. The airline stated that Rs 827 crore have already been refunded, with the remaining under process for cancellations upto December 15.

To address pilot fatigue, the  Directorate General of Civil Aviation (DGCA) announced new Flight Duty Time Limitations (FDTL) norms last year. However, IndiGo failed to reorganise its crew roster in line with the revised rules, resulting in  flight cancellations, delays and long queues for passengers. To stabilise the situation, the DGCA temporarily paused the implementation some of the new safety norms.

Monday’s cancellations

IndiGo on Monday cancelled 562 flights from six metro airports, with 150 cancellations originating from Bengaluru airport alone. IndiGo has already cancelled 560 of its 2,300 daily flights from six metro airports on Monday, PTI reported.

ALSO READ | IndiGo Flight Status Today Highlights HERE

The airline operates flights to and from approximately 90 domestic airports and over 40 international airports.

For IndiGo refunds

In a post on X, IndiGo gave an update on the refunds. “We’d like to inform you that refunds for flights cancelled between 3rd December 2025 and 15th December 2025 are already being processed. In case your plans have changed due to the disruption, we are also offering a full waiver on change and cancellation requests for all bookings valid for travel till 15th December 2025. You can do so by visiting https://bit.ly/4iGWxU9 and following the simple steps. Refunds will be credited to the original payment method and may appear as one or two transactions,” it said.

“We are deeply sorry for the disruption to your journey. Please be assured that our teams both on the ground and behind the scenes are working tirelessly to support all affected customers and restore normal operations as quickly as possible,” it added.

For stranded customers

The airline said it facilitated stranded customers and arranged the following from December 1 to 7:

• Over 9,500 hotel rooms
• Close to 10,000 cabs/buses
• Over 4,500 bags have been delivered to respective customers, and we are on track to deliver the rest in the next 36 hours.
• The airline said they assisted over 2 lakh customers every day, across various communications channels.

‘Operational issue created by IndiGo’: What the government said

Civil Aviation Minister Ram Mohan Naidu on Monday said the Centre has ordered a probe into the crisis across major airports in India due to large-scale flight cancellations by IndiGo. Naidu pointed out that the operational issues stemmed entirely from IndiGo’s rostering system and the inquiry into the matter will be “an example not just for them but for all in the aviation sector”.

“This was an operational issue created by IndiGo…we were continuously in touch…on November 1, too, the ministry had a meeting…IndiGo sought some clarification and it was given…they failed to maintain their roster,” Naidu told the Rajya Sabha during Parliament’s ongoing winter session, explaining the timeline of events.

IndiGo cancelled flights to create fake data, get rid of FTDL: Pilot to News18

A pilot from the airline, in an exclusive conversation with News18, said that IndiGo cancelled the flights on purpose to create fake data and get rid of the Flight Duty Time Limitations (FDTL). News18 reached out to IndiGo, but their response was awaited at the time of publishing the report.

“The FDTL norms came in January 2024. But on November 1, even with special Directorate General of Civil Aviation (DGCA) clearance, IndiGo still cancelled flights to create fake disruption data and pressure the regulator,” said the pilot, who spoke on condition of anonymity.

“The pilots wanted to fly, but the airline refused,” he added.

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